Q: What if I need to return an item I’ve purchased from Dale’s Winning Edge?
A: We’ll be happy to refund or exchange your purchase, subject to the conditions outlined in our Return Policy.
Q: Will Dale’s accept trade-ins on purchases of new equipment?
A: Yes. Dale’s offers a competitive trade-in program that allows for pre-owned merchandise to be applied toward new purchases. See complete details in our Trade-In Policy.
Q: Is Dale’s Winning Edge a franchise?
A: No. Dale’s Winning Edge is an independent golf retailer, locally owned and operated, with one Knoxville location: our store is located off North Cedar Bluff Road.
As East Tennessee’s top golf retailer, we’re also a proud member of Golf Headquarters, the nation’s largest independent golf-buyers association, with 200 stores.
Q: What if Dale’s doesn’t have the item I want in stock?
A: If the item you need is out of stock or not part of our regular inventory, we’ll do our best to order it for you from the manufacturer. All guidelines of our Special Order Policy will apply.
Q: If another local golf shop offers a lower price than Dale’s on identical merchandise, will you match it?
A: Yes. See full details and conditions in our Guarantee Policy.
Q: How long will it take for Dale’s to complete repairs on clubs I bring in for service?
A: Typical turnaround for re-grips and in-house loft and lie club alterations is 24 hours. Complex repairs may require more time; estimates on turnaround will be provided for special cases.
Q: Does Dale’s offer any discounts on tournament merchandise?
A: Yes. For more information, send us an email, or call us at (865) 694-7606. If you’re visiting our store, ask any associate for details.
Q: What golf organizations does Dale’s Winning Edge have memberships with?
A: Dale’s Winning Edge is a proud member of Professional Clubfitters of America and the Association of Golf Merchandisers, National Golf Buyers Association.
Q: Are gift certificates available for Dale’s Winning Edge?
A: Yes. Ask any Dale’s associate for assistance in purchasing gift certificates redeemable at our location or at other Golf Headquarters stores.
